Privacy Policy

1. Introduction

Autocomplete-Agency ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. It applies to all visitors, users, and others who access our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information You Provide

When you fill out our contact form or request a quote, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Business name
• Target keywords and industry information
• Any additional information you choose to provide in the message field

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address (used for geo-location to set currency preferences)
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source
• Device type and screen resolution

2.3 Cookies and Local Storage

We use cookies and browser local storage to enhance your experience. Specifically, we store your cookie consent preference and currency preference (USD/GBP) in your browser's local storage. Analytics cookies are only loaded after you explicitly consent via our cookie banner. You can manage or delete these at any time through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To prepare and deliver custom quotes for our autocomplete optimization services
• To improve our website, services, and user experience
• To analyze website traffic and usage patterns (only with your consent)
• To detect and prevent fraud or technical issues
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

• Consent: You have given clear consent for us to process your personal data for analytics purposes. You can withdraw this consent at any time by clearing your browser's local storage or using your browser's cookie settings.
• Contractual necessity: Processing is necessary to respond to your quote requests and provide our services.
• Legitimate interests: We have a legitimate interest in understanding how our website is used and improving our services, provided this does not override your fundamental rights and freedoms.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and delivering our services (e.g., hosting, analytics)
• When required by law, regulation, or legal process
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets (you will be notified of any change in ownership)

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and quote requests are retained for up to 24 months after your last interaction with us, after which they are securely deleted.

7. Your Rights

Under the GDPR and applicable data protection laws, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to erasure: You can request that we delete your personal data, subject to certain legal exceptions.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to data portability: You can request your data in a structured, commonly used, machine-readable format.
• Right to object: You can object to our processing of your personal data for direct marketing or based on legitimate interests.
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details provided in Section 10 below. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your personal data in accordance with this privacy policy and applicable law, including standard contractual clauses approved by the European Commission where required.

10. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.